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Frequently-Asked Questions

If you're thinking about planning a CHA tour for your group, you probably have a few questions. Below, we've answered our group leaders' most frequently-asked questions. Remember, a CHA Tour Counselor is always available to assist you. Just give us a call at 1-800-323-4466.

What is included on a CHA tour?

CHA’s comprehensive educational tour packages include the following services:

  • Round-trip air transportation on regularly-scheduled flights on major U.S. and international airlines
  • Hotel accommodations in well-located superior tourist-class and first-class hotels
  • Breakfast and dinner daily
  • Full-time services of a professional, multi-lingual CHA Tour Director
  • All land transportation including motorcoach, ferries, trains & intra-tour flights
  • In-depth sightseeing conducted by expert local guides in major cities on your tour
  • Orientation tours, walking tours and on-the-road commentary by your CHA Tour Director
  • All sightseeing excursions, visits and entrances as described in the itinerary
  • CHA’s Pre-Departure materials (newsletter, backpack, luggage tag and travel guide)

Does CHA provide liability insurance?

Yes. Teachers and travelers are covered by the best liability insurance available in the educational travel field—up to ten million dollars per individual and per occurrence. This coverage, along with our Ten-Million Dollar Umbrella Insurance Coverage, offers travelers total peace of mind.

Does CHA have a minimum group size?

No. Even if you plan on recruiting a small group, CHA will combine your group with travelers from other schools in order to reach the required minimum number of passengers needed to operate a tour. (CHA’s tour prices are based on achieving a minimum of 30 fully-paying passengers per tour.) Therefore, date and tour flexibility are needed from smaller groups. Teachers should explain this to interested students and parents from the start. You may also choose to guarantee your own privte tour and touring motorcoach specifically for your group at an additional cost.

Who will accompany us on tour?

A CHA Tour Director will meet your group when you arrive at the airport and will stay with you throughout your entire trip. He or she will stay in each hotel with you, accompany you on all scheduled activities, and assist your travelers whenever they need help or advice. Your Tour Director will be a knowledgeable professional, possessing many years of experience in leading travel groups, and will speak English as well as a variety of other foreign languages.

What will a typical touring day be like?

Each morning following breakfast, you'll meet your Tour Director in the lobby of the hotel for all sightseeing activities scheduled for that day. Normally, when staying in the same city for several days, sightseeing tours will take place in the morning with afternoons free. When traveling from city to city, you'll spend most of your day touring a variety of places stopping to visit cities and other attractions. Dinner will be scheduled in the late afternoon or early evening.

How much free time will we have?

Depending on the pace of the tour, CHA itineraries provide a good mixture of sightseeing and free time. Normally, there is free time in the afternoons and evenings after dinner. Groups of three or more students can explore on their own during the day but must first report to you or another adult chaperone to inform you of where they are going and when they are planning to return. At night, students will not be permitted to go out on their own, but the adult chaperones should arrange activities in which the entire group or smaller groups can participate.

What can we do during free time?

Optional excursions are sightseeing activities which serve as a supplement to the sightseeing already included on our tour. Scheduled during free time, these excursions function as a valuable addition to your overall touring experience. Travelers may select from a list of optional excursions available on their tour. These are not included in the cost of the tour and must be purchased separately.

What I am responsible for as a CHA Group Counselor?

As a CHA Group Counselor, you will function as the leader of your group and the main liaison between CHA and your travelers. You are responsible for enrolling participants and distributing any important materials that CHA sends to you to your group including CHA backpacks, travel guides and final travel documents. During your tour, you are responsible for communicating and coordinating with the CHA Tour Director on behalf of your group and for chaperoning and supervising your group according to CHA’s Student Code of Behavior.

What about passports and visas?

Please stress with your group that it is the responsibility of each traveler to obtain a valid passport and any necessary visas no later than 65 days prior to departure. Due to updated regulations, for most countries visited on CHA tours, your passport must be valid for six months after your return date. Visit the U.S. State Department's website for complete details on obtaining passports.

Besides obtaining a valid passport, all non-U.S. citizens contact the embassy or consulate of their destination countries as soon as possible to determine their specific entry requirements. Be sure to consult your itinerary carefully to determine all the countries you will visit or pass through during your tour. Transit visas may be required since not all air itineraries use direct flights between the U.S. and your destination countries.

Are their specific health requirements related to COVID-19?

CHA travelers will be required to follow the most current travel requirements related to COVID-19 based on both U.S. regulations and those of the countries you will visit. These requirements may include documented proof of a negative COVID-19 test prior to departure and upon return to the U.S. and/or proof of COVID-19 vaccination. Testing expenses are payable by the individual travelers. Also, during the tour, your CHA Tour Director and other overseas personnel will enforce the recommended guidelines outlined by the CDC as well as any local restrictions of the countries you will visit during the tour. (CHA will provide more details about health requirements prior to your departure.)

What if one of my travelers cancels?

Because the operation of international tours requires extensive long-term planning, costs are incurred long before the actual departures. Many of CHA’s suppliers require deposits in advance of travel in order to secure CHA’s low rates. With this in mind, CHA has created a Tour Cancellation and Refund Policy which is described in CHA’s Important Information Booking Terms & Conditions. Please make sure each of your travelers reads this carefully before enrolling as it details the penalties for cancellation prior to departure.

What if our CHA tour cannot take place due to travel restrictions?

Included as part of our Registration Fee, CHA's Travel Security Coverage provides your group with a variety of back-up plans in cases where your tour cannot operate as scheduled due an official U.S. State Department Advisory (of level three or higher) and/or govenmental travel restrictions for any country or countries included on your tour as a result of political instability, a major terrorist incident or a serious public health crisis. Options include rescheduling your tour to a later date or receiving either a full travel credit for future use or a refund less the Registration Fee and a reduced cancellation fee. Call CHA at 1-800-323-4466 for complete details.

Do you offer an Optional Travel Protection?

Yes, CHA travelers have the option to purchase the TripAssure Optional Travel Protection Plan which features a wide range of comprehensive coverages and services. Travelers will have the choice of two excellent, affordably priced plans, both of which will provide peace of mind in the event of an emergency, sickness or other unexpected situation before you travel or during your tour. Both plans include Trip Cancellation and Interruption Insurance, Trip/Travel Delay, Baggage Delay and Protection, Medical and Accident Expenses, and Emergency Assistance Services. CHA strongly recommends that travelers purchase a Travel Protection Plan as soon as possible after enrolling.

To compare the available TripAssure plans, to get a plan quote, and to purchase your plan online, please visit CHA's TripAssure page at

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